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Role of patient satisfaction

As physicians and hospitals experience growing pressure to increase the quality of their outcomes, enhance the safety of their patients and lower the cost of their care, analysts expect greater attention and scrutiny to be given to the accountability function of patient satisfaction scores, and to ways in which patient satisfaction measurement can be further integrated into an overall measure of clinical quality.

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Disciplining and terminating employees

When necessary, discipline may be implemented, up to and including termination of employment. Implementing uniform practices when managing your employees will likely improve the overall efficiency of your practice, while reducing your legal exposure.

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